Immediate danger
Call 999 for a life-threatening emergency, a crime in progress, or if someone is in immediate danger.
Call 999Someone has fallen
Call 999 if they may have injured their head, back, neck or hip, or cannot get up. Do not try to lift them yourself.
NHS falls guidanceUrgent, not life-threatening
Use NHS 111 for urgent medical help. In Northern Ireland, use your GP out-of-hours service.
Use NHS 111What help is needed?
Filter the trusted services below. No personal information is collected.
Care needs assessment
Ask your local council for a free assessment if daily tasks are becoming difficult. It can identify care, equipment and home adaptations.
Find your councilCare Information Scotland
Information about care needs, assessments, care at home and paying for care in Scotland.
Open care informationSocial care in Wales
Find your local social services team and information about assessments, care and support.
Find local authorityHealth and social care in NI
Find your local Health and Social Care Trust for community care and support assessments.
Find an HSC TrustAttendance Allowance
Check support for people over State Pension age who need help or supervision because of an illness or disability.
Check eligibilityPension Age Disability Payment
Check Scotland's benefit for people of State Pension age who need care, help or supervision.
View benefitAttendance Allowance NI
Check the Northern Ireland rules and how to claim help with personal care needs.
Check eligibilityPension Credit
Check whether retirement income can be topped up. Eligibility may also unlock help with housing, Council Tax and health costs.
Check Pension CreditAge UK Advice Line
Free, confidential information about care, benefits, housing and later life. Open daily, 8am to 7pm.
Call Age UKThe Silver Line
A free, confidential telephone service offering conversation, friendship and support to older people, 24 hours a day.
Call The Silver LineAlzheimer's Society
Dementia information and personalised support for people living with dementia, families and carers.
Get dementia supportCarers UK
Practical advice about assessments, rights, benefits, work and taking a break for unpaid carers.
Get carer adviceReport abuse or neglect
Contact the local council when an older person may be at risk. Call 999 if a crime is in progress or someone is in immediate danger.
Reporting guidanceAdult Support and Protection
Find how to report concerns about an adult who may be at risk of harm in Scotland.
Get safeguarding helpAdult safeguarding NI
Contact your local HSC Trust and ask for the adult protection or safeguarding coordinator.
Report a concernBlue Badge parking
Check eligibility and apply for disabled parking support. The process differs by UK nation.
Apply or find guidanceConcessionary travel
Find free or discounted bus travel schemes for older and disabled people in your nation.
Find travel supportCruse Bereavement Support
Information and emotional support after someone dies, including a helpline and local services.
Get bereavement helpWhen you are worried about someone
- Call 999 if they are in immediate danger, seriously unwell, or a crime is in progress.
- For urgent medical advice, use NHS 111 where available.
- For possible abuse or neglect, contact the adult safeguarding team at their local council or HSC Trust.
- For day-to-day difficulties, request a care needs assessment. Carers can request their own carer's assessment.